Wellesley, Mass. - February 8, 2010. THINKstrategies, Inc.
, the leading strategic consulting company focused on the business implications of the on-demand services market, announced today that InteQ InfraDesk
has been named the latest winner of the Best of SaaS Showplace (BoSS) Awards
program, which is aimed at promoting the measurable business benefits being delivered by today's Software-as-a-Service (SaaS) solutions.
The BoSS Awards
program was announced in January 2009 by THINKstrategies
as an initiative aimed at bringing greater attention to SaaS and cloud computing companies that are producing tangible business benefits for specific user organizations. These benefits include increased sales, lower costs, higher customer satisfaction, faster operations and greater profitability.
InteQ is a leader in On Demand IT Service Management. Since 1995, InteQ has been helping enterprises worldwide achieve IT service excellence using a unique solutions portfolio and experience.By leveraging IT Infrastructure Library (ITIL) guidelines, Cloud and Web 2.0 technologies, InteQ's SaaS solutions dramatically reduce the total cost of ownership, offer a more rapid time to production and make it easier for users to adopt ITIL service desk capabilities.
InteQ's ITIL SaaS Service Desk application, InfraDesk, is a web-based solution built on InteQ's process automation expertise and experience. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional on-premise software while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility. Since its introduction to the service desk market, InfraDesk has been implemented in organizations globally accelerating value and savings for clients.
An example of the measurable benefits of InteQ's SaaS solutions is Eastern Mountain Sports (EMS), a leading outdoor retailer, which needed an ITIL-based service desk solution that could be deployed quickly, extend to the company's end-users including store personnel, would be easy to use, and assist IT in meeting PCI compliance. Based on their requirements, EMS chose InteQ's SaaS-based InfraDesk solution rather than a traditional, on-premise enterprise service desk solution. EMS was able to deploy the solution in 3 weeks. EMS also estimates that InfraDesk reduced the company's service desk total cost-of-ownership (TCO) 64% over 3 years. InfraDesk's ability to support multiple sites and locations with dynamic workflow and integrated Knowledge Base enabled a reduction in call volume. InfraDesk requires analysts to capture the service time spent per issue resolution, which resulted in more accurate time reports that have improved the overall allocation of resources. In addition, InfraDesk has enabled EMS to implement a more transparent and effortless audit process, and assists management in identifying key areas for improvement.
It is for these reasons that InteQ InfraDesk has been named a Best of SaaS Showplace Award winner. A summary of the company's winning BoSS Award submission can be found at http://www.saas-showplace.com/awardSummary.php?key=985.
"We are pleased to be recognized by THINKstrategies and the SaaS Showplace for the business value of our on-demand solution," said Santhana Krishnan, Chairman & CEO, InteQ. "Eastern Mountain Sports is a testament to how companies have embraced SaaS IT Service Management solutions as it guarantees success and faster return on investments."
"Today's tough economic climate has placed additional pressure on businesses of all sizes across nearly every industry to more effectively serve their customers and end-users," stated Jeffrey M. Kaplan, the founder of the SaaS Showplace and Managing Director of THINKstrategies, the strategic consulting firm which conceived and administers the Showplace."InteQ's InfraDesk ITIL service desk management capabilities clearly illustrate how a SaaS-based solution is well-suited to respond to these escalating challenges."